My article, Civility is important to our quality of life, is posted on the Heights Observer Web site, where it first appeared in the July 22, 2009, edition.  Here is a link to the article: http://www.heightsobserver.org/read/2/7/civility-is-important-to-our-quality-of-life  The article explains the never-ending importance of civility, how the Cleveland Heights civility project begun in 2004 affected our community, what is needed now and how the city can help.